Our account management utility experts utilize real time reporting to monitor community performance and provide customized solutions.
Software Integration & Payment Processing
We integrate with most property management software programs for on-site utility collection and automated invoice processing and payments.
Payment Processing & Collections
Multifamily Utility Company offers bilingual customer service during extended business hours. In addition to resident payment processing, our internal collections team takes all possible measures to recover resident bills.
Zero Cost Solution to Recover Utility Costs
When a community wants to recover utility and ancillary costs without investing in a submetering system, we offer Ratio Utility Billing (RUBS). With a RUBS program, the master utility bill is allocated to the residents using industry-wide formulas that are based upon square footage and/or occupancy. RUBS can be implemented for utilities including water, sewer, electric, gas and trash. In most cases, our low monthly service fee is passed to the resident. Combined with vacant cost recovery (VCR), we are your partner in recovering utility costs.
Benefits of Using Ratio Utility Billing
- Zero capital investment
- Reduce operating costs
- Encourages conservation
MULTIFAMILY UTILITY COMPANY CUSTOMER TESTIMONIALS
“Multifamily Utility Company has done an excellent job with our properties. They are very professional and have seamlessly READ MORE
“We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 READ MORE
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820