Resident Collection Services
When using our utility billing services, we provide the option of the property collecting resident payments onsite or we can collect resident payments on behalf of the property. When a property selects the option for all residents to pay onsite, their monthly utility bill will be paid for when they pay rent. A property should consider Convergent Billing if they are wanting to collect onsite. For a property that does not want the hassle of collecting onsite, Multifamily Utility Company requires residents to pay by Ebill, Autopay, Fastpay, via phone or mail in payments. Collections are a top priority for us and our clients. We achieve on average a collection rate of 96% using monthly bills, late notices and reminder phone calls placed by our Customer Service Department. The 4% of utility bills we cannot recover, we have a distinct process to ensure our clients have success in recovering those costs.
Call Our Customer Service Team
Multifamily Utility Company has the best in-house customer service team in the industry. Our Customer Service Team handles all bill questions even if residents pay onsite. We want to take the burden of utilities off of the property, so we handle everything.
Multifamily Utility Company’s live bilingual Customer Service Team provides assistance during extended business hours: Monday – Friday, 8:00 AM EST/5 AM PST – 9:00 PM EST/6:00 PM PST. We offer 24/7 automated support for questions regarding current amount due and the option to make a payment on their account. Our Utility billing platform allows 24/7 online access for residents and Property Managers. Residents can use the online platform to pay at any time, view their balance or sign up for our current services.
MULTIFAMILY UTILITY COMPANY CUSTOMER TESTIMONIALS
“Multifamily Utility Company has done an excellent job with our properties. They are very professional and have seamlessly READ MORE
“We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 READ MORE
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820