Let Us Handle Collections

Collecting residents payment can be a hassle for the property manager and leasing agents. Let us create, distribute, and collect payment for the resident bills.

Best Customer Service
in the Industry

Our bilingual, customer service team cares about your residents. We will treat your residents with the upmost respect and patience to ensure they are receiving the best service possible.

Customer Service Hours

Monday – Friday
5:00 AM PST – 6:00 PM PST
Automated System Available 24/7/365

Resident Collection Services

When using our utility billing services, we provide the option of the property collecting resident payments onsite or we can collect resident payments on behalf of the property. When a property selects the option for all residents to pay onsite, their monthly utility bill will be paid for when they pay rent. A property should consider Convergent Billing if they are wanting to collect onsite. For a property that does not want the hassle of collecting onsite, Multifamily Utility Company requires residents to pay by Ebill, Autopay, Fastpay, via phone or mail in payments. Collections are a top priority for us and our clients. We achieve on average a collection rate of 96% using monthly bills, late notices and reminder phone calls placed by our Customer Service Department. The 4% of utility bills we cannot recover, we have a distinct process to ensure our clients have success in recovering those costs.

Call Our Customer Service Team

Multifamily Utility Company has the best in-house customer service team in the industry. Our Customer Service Team handles all bill questions even if residents pay onsite. We want to take the burden of utilities off of the property, so we handle everything.

Multifamily Utility Company’s live bilingual Customer Service Team provides assistance during extended business hours: Monday – Friday, 8:00 AM EST/5 AM PST – 9:00 PM EST/6:00 PM PST. We offer 24/7 automated support for questions regarding current amount due and the option to make a payment on their account. Our Utility billing platform allows 24/7 online access for residents and Property Managers. Residents can use the online platform to pay at any time, view their balance or sign up for our current services.

MULTIFAMILY UTILITY COMPANY CUSTOMER TESTIMONIALS

“Multifamily Utility Company has done an excellent job with our properties. They are very professional and have seamlessly READ MORE

“We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 READ MORE

“Accurately monitoring each apartment home’s electrical usage gives greater incentive for residents to conserve energy, READ MORE

national submetering and billing

NATIONAL UTILITY BILLING SERVICES

Multifamily Utility Company provides Utility Billing services to all fifty states. We stay up to date with Utility Billing regulations to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your state. LEARN MORE

CORPORATE HEADQUARTERS
P.O. Box 9419
San Diego, CA 92169-0419
Email | (800( 266-0968

Resident Services
P.O. Box 86229
San Diego, CA 92138-6229

ACCOUNT MANAGEMENT
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968

SALES TEAM
Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968
GET A QUOTE

CUSTOMER SERVICE
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820

THINKING GREEN TO KEEP OUR PLANET BLUE

Multifamily Utility Company is dedicated to a sustainable environment through awareness and conservation. LEARN MORE