Residents

Use the links below to manage your account or get in touch with your manager.

Pay My Bill

Pay your bill, view your account balances, view your account history, and get copies of your bill.

Register for Ebill

Learn how to sign up for Ebill and Paperless Billing. Registrarse Para Ebill

Enroll in Autopay

Enroll in automated payment of your utility bill. No late fees! Como Registrarse Con Autopago

Support Center

Submit a question or support ticket to our dedicated team of customer support specialists.

Account Questions

Contact customer service for payment status, account changes, charges, and billing.

Preguntas

Estado del pago,  cambie la cuenta, cargas, y preguntas de la cuenta.

How to Create Your Online Account

Need help creating your account? View our step-by-step guide.

Cómo crear una cuenta en línea

Contact Collections Dept

Call (800) 501-6820 or use the link below to email customer service.

Important Notice

  • All payments submitted after 9:00PM PST will be applied to your utility account the following day
  • A late fee will be assessed to accounts not paid in full by the due date
  • For all E-CHECK payments your full name on the checking account is required
  • Please contact Customer Service if your payment has not posted as the banking rules may have changed
  • MUC is not responsible for bank fees due to duplicate payments initiated by the resident

MULTIFAMILY UTILITY COMPANY CUSTOMER TESTIMONIALS

“Multifamily Utility Company has done an excellent job with our properties. They are very professional and have seamlessly READ MORE

“We have calculated the increase in property value that comes along with submetering. For instance, on a property with 285 READ MORE

“Accurately monitoring each apartment home’s electrical usage gives greater incentive for residents to conserve energy, READ MORE

national submetering and billing

NATIONAL UTILITY BILLING SERVICES

Multifamily Utility Company provides Utility Billing services to all fifty states. We stay up to date with Utility Billing regulations to ensure proper setup and a seamless, error free implementation. Find out the current utility regulations in your state. LEARN MORE

ACCOUNT MANAGEMENT
Account Managers work directly with the property to assist with billing and training.
Email | (800) 266-0968

CUSTOMER SERVICE
Our customer service department will assist residents with billing, account set-up, or payment processing.
Email | (800) 501-6820

SALES TEAM
Our Sales Team can assist property owners or management companies with information about our products or services.
Email | (800) 266-0968
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THINKING GREEN TO KEEP OUR PLANET BLUE

Multifamily Utility Company is dedicated to a sustainable environment through awareness and conservation. LEARN MORE