- Submetering

- Ratio Utility Billing

- Billing & Collections

- Utility Expense Management

- Meter Compliance
   & Maintenance

- Other Services






Meter Maintenance & Compliance – Ensuring accuracy and compliance

Multifamily Utility Company uses reliable, high quality precision products from the industry's leading manufacturers of utility metering and submetering hardware. No matter the quality all meters need maintenance to ensure accuracy for the benefit of both the resident and the owner. Our qualified and experienced technicians understand that quality assurance and control are the keys to a successful submetering system.

Another important aspect of any existing or future submetering system is compliance with national, state and local regulations. Many existing submetering systems were installed prior to new regulations and are due for inspection. With our relationships with various state and local regulatory departments we are able to see what is required to ensure your meters are in compliance.

With our maintenance and compliance programs Multifamily Utility Company is consistently delivering added-value to both property owners and residents. Through continuous maintenance and monitoring of current and new regulations, Multifamily Utility Company ensures our systems are accurate and compliant.

Meter Testing and Maintenance

For meters to be effective, they must accurately read the amount of water, natural gas or electricity flowing through them. Proper testing and maintenance procedures should be in place to assure accuracy.

The majority of residential water meters are the positive displacement type, which almost always slow down when they are worn or encrusted by minerals or debris. With residential meters, the testing program should either consist of periodic testing on a test bench or a complete change-out program.

Residential meters should be checked, cleaned, and calibrated every seven to 10 years or as indicated by your state primacy agency. Testing and maintenance of the meters depends on the quality and quantity of the water. If adverse conditions, such as high minerals or large flows are encountered, meters will require more frequent attention. Water that has high levels of minerals will affect the operation of a meter over time. This should be taken into account with a system’s preventive maintenance program by cleaning the meter to extend its life and to improve the accuracy of the meter.

Maintenance requirements will vary depending upon the material used in the meter components. Although plastic meters are less expensive, more maintenance and more frequent replacement may be necessary.

If your system already has meters, but doesn’t have a good maintenance program, here is an example of revenue lost due to a slow residential meter (assuming 4,500 gallons per month rate at a cost of $25.00): Loss with a meter 3 percent slow = $0.75 per month or $9.00 per year for one meter. Loss with a meter 5 percent slow = $1.25 per month or $15.00 per year for one meter.

Keep in mind that if your system has a sewer utility, the loss is compounded, because most sewer utilities rely on water meters to bill for the sewer service. In these cases having an inaccurate water meter will have a direct impact on sewer revenue.

Multifamily Utility Company offers a three-tier, full service maintenance program designed to fit your needs and your budget. Our program allows you choose the level of support that fits your properties’ needs at a price you can afford.  We can also show you how paying for it can be part of your residents’ monthly billing fees, ensuring them the best of care and meter accuracy. On-call service packages are also available.

California Meter Compliance Program

While submetering is widely accepted in California, the regulatory environment is complex with implications for property owners and managers.

Due to previous industry standards, it is estimated that as many as 75% of all existing meter installations in California may be in violation of one or more Weights and Measures and/or state law requirements. Many property managers have already received notices of violations, which can leave them vulnerable to sanctions, fines, and additional levels of enforcement including “cease billing” notices.

The only way to avoid these fines and notices is to identify violations and correct them before Weights and Measures does.
Multifamily Utility Company works closely with Weights and Measures to develop hardware solutions that meet their strict requirements.  Those hardware solutions are available to you through our California Meter Compliance Program.

This program offers:

  • Free evaluation of your existing water submetering systems

  • Identification of any California Code of Regulations submetering violations

  • Customized solutions to correct those violations

  • In-house, multifamily-friendly financing options

  • Implementation of the solutions that are right for your property

  • An experienced regulatory team committed to protecting you in today’s dynamic California submetering environment

California Weights and Measures regulations require that water submeters must be:

  • California Type approved

  • Tested and sealed before installation

  • Visible to the consumer without the use of any type of tool

  • Installed by a registered Service Agency using registered Service Technicians

  • Retested ore replaced every 10 years
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