- Submetering

- Ratio Utility Billing

- Billing & Collections

- Utility Expense Management

- Meter Compliance
   & Maintenance

- Other Services

 

 

   

 

 

Billing & Collections – Timely and accurate billing

Multifamily Utility Company is committed to timely and accurate billing every month, regardless of the type of billing: submetered or RUBS. Detailed utility charges are all on a single, professional statement which is mailed and/or delivered electronically to e-mail. Each statement also includes contact information for questions or for making a payment over the phone. Customer service representatives are available 24/7/365 in both English and Spanish.

Submetering is a complicated business. Continual regulatory changes in an already dynamic utility market have increased confusion for managers, owners and consumers. Multifamily Utility Company utilizes a state-of-the-art web-based utility billing solution that simplifies the process of submetering for our customers. This highly configurable system allows property owners, managers, billing staff, customer service personnel and residents alike unparalleled access to their data, in real-time, 24/7/365 via the web! Access to this data provides customers with tremendous value as it allows up-to-the minute insight into energy consumption and expense.

Multifamily Utility Company is consistently releasing new features that deliver added-value to both property owners and residents. This continuous development also means that our system constantly remains current as new regulations, rate changes and business realities are introduced. As the market becomes more and more complicated, Multifamily Utility Company continues to keep it simple for all of our customers.

Utility Billing for Submetered and RUBS Properties

  • Metered water, gas and electric
  • View Sample Bill
  • Customized Ratio Utility Billing Systems (RUBS)
  • View Sample Bill

Utility Applications

  • Water
  • Gas
  • Heat Cost Allocation
  • Boiler/Chiller System
  • Hydronic Heating & Cooling Systems
  • Electric
  • RUBS Allocation Billing
  • Vacancy Cost Recovery

Property Applications

  • Apartments
  • Condominiums
  • Campus Housing
  • Retirement Communities
  • Manufactured Housing Communities
  • Life Style Communities
  • Shopping Centers
  • Warehouse Facilities
  • Offices

Convergent Billing

  •  Includes all of the property charges (rent, pet fees, garage fees, cable fees, etc.) on a single bill
  • A monthly summary statement of charges including utilities on one statement
  • Completely web based interface between management’s software and Multifamily Utility’s
  • Multifamily Utility Company can interface with most of today’s most commonly used, web-based, management software packages for easy automatic data transfers and seamless integration


Standard Billing Features

Features for Residents or Condo Owners:
    • Complete online access to your account 24/7/365
    • View account history and statements
    • Pay balance on line
    • Sign up for recurring payment options
    • Email customer service for assistance
    • Receive email notification as soon as the new statement is ready to be viewed
Features for Management:
    • Ability to move a resident in or out 
    • Print resident’s final bill immediately upon move out
    • Pro-rated charges are based on actual consumption, not estimates
    • View various reports regarding resident’s account which date back to the resident move-in  
    • Aged Account Receivables Report
    • Delinquent Report
    • Resident List Report
    • Vacancy Report
    • Property Management Activity Report
    • Billing/Resident Activity Report
    • Over 95 standard reports

Independent Billing Rates

Instead of artificially forcing the total charges billed to residents to equal the master bill which is simple, easy to administer and requires no understanding of the underlying tariff, Multifamily Utility Company uses the correct billing rates!

Our approach to rate development:

  1. Understand the local tariff
  2. Test our understanding of the tariff by replicating the master utility bill
  3. Create a property-specific billing rate that conforms to the tariff

Property-specific billing rates leverage the cost saving potential of submetering, maximize recovery of utility costs and produce resident bills that accurately reflect actual usage.

 
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